the small print

Terms & Conditions

Last updated 2 September 2026

These terms apply when you order from Oppan Bakery (UEN 53527733D), a registered home-based bakery in Singapore. We have kept them short and in plain English. Placing an order means you accept them.

Ordering

Everything is baked fresh to order, so we need at least 3 days' notice. Larger orders for events and weddings need longer — please ask.
We are a home-based bakery with no shopfront. There is no self-collection, and no address to visit.
Your order is a request until we confirm it. We will confirm on WhatsApp once payment has come through. If we cannot take your date, we will tell you and refund you in full.
Some items, such as Pandesal, are baked on selected dates only and are not sold through the online checkout. Message us for those.

Prices and payment

Prices are in Singapore dollars and are shown on the menu. We may change them from time to time, but the price you see at checkout is the price you pay.
Payment is by PayNow, using the QR code shown after you check out. Please pay using the reference number given, so we can match your payment to your order.
We do not handle or store your bank or card details at any point.
Orders that are not paid are not confirmed, and the baking date is not held for you.

Delivery

Islandwide — $12. Anywhere in mainland Singapore.
Sentosa — $20. Addresses on Sentosa Island.
The delivery fee is added to your order total at checkout.
We will agree a delivery window with you on WhatsApp. Please make sure someone can receive the order — our bakes are fresh and should not be left sitting outside in the sun.
If nobody is there to receive the order and we cannot reach you, we may have to leave it at the door at your risk, or return it. We cannot re-deliver free of charge in that case.
Please make sure your address and unit number are correct. We cannot be responsible for an order delivered to an address you gave us incorrectly.

Changing or cancelling an order

You may change or cancel your order up to 72 hours before your delivery date for a full refund. Just message us on WhatsApp.
After that point we have usually bought the ingredients and started planning your bake, so we cannot offer a refund.
If we ever have to cancel — illness, an oven breakdown, anything else — you will be refunded in full.

If something is wrong with your order

Tell us within 24 hours of delivery, with a photo if you can, and we will replace it on the next available baking date, or refund it in full — whichever you prefer.

Because our bakes are freshly made perishable food, we cannot accept returns or exchanges for change of mind. This does not affect your rights under Singapore consumer law if what you received was faulty, spoiled or not what you ordered.

Allergens and food information

We use no pork and no lard in any of our bakes. We are not halal-certified, as we bake from a home kitchen.
Some items contain nuts — our Walnut Gem Brownie and Aura Cookie contain walnuts, our Arlo Cookie contains pecans, and several granolas contain almonds and walnuts. Everything is made in a home kitchen where nuts are handled, so we cannot guarantee that any item is free from traces of nuts.
Our bakes also contain common allergens including wheat, eggs, milk and soy.
Please tell us about any allergy when you order. If an allergy is severe, we would honestly rather you did not risk it.
Our bakes are best eaten fresh. We will tell you how to keep each item when we confirm your order.

Photos

The photos on this website show our actual bakes, but everything is made by hand in small batches. Size, colour and finish will vary a little from one batch to the next. That is the nature of home baking, not a fault.

Events and bulk orders

Celebrations, wedding favours and corporate orders are quoted individually. Anything we agree in that quote — deposit, lead time, cancellation terms — applies in addition to these terms.

Our responsibility

We take real care with every order. If something goes wrong that is our fault, our responsibility is limited to replacing the order or refunding what you paid for it. Nothing in these terms limits any liability that cannot be limited by law.

Governing law

These terms are governed by the laws of Singapore.

Contact us

Oppan Bakery · UEN 53527733D
WhatsApp: +65 8512 2905
Email: sales@oppanbakery.com